2022 Colorado Code
Title 29 - Government - Local
Article 11 - Emergency Telephone and Nonemergency Referral Services
Part 1 - Emergency Telephone Service
§ 29-11-101. Definitions

As used in this part 1, unless the context otherwise requires:

1. "911" means a three-digit abbreviated dialing code used to report an emergency situation requiring a response by an emergency service provider.
2. "911 access connection" means any communications service including wireline, wireless cellular, interconnected voice-over-internet-protocol, or satellite in which connections are enabled, configured, or capable of making 911 calls. The term does not include facilities-based broadband services. The number of 911 access connections is determined by the configured capacity for simultaneous outbound calling. For example, for a Digital Signal-1 (DS-1) level service or equivalent that is channelized and split into separate channels for voice communications, the number of 911 access connections would be equal to the number of channels capable of making simultaneous calls.
3. "911 call" means a request for emergency assistance from the public by dialing 911 or addressing the ESInet regardless of the technology used, and may include voice, text, images, and video, whether originated by wireline, wireless, satellite, or other means.
4. "911 surcharge" or "surcharge" means the surcharge established by section 29-11-102.3.
5. "Automatic location identification" or "ALI" means the automatic display, on equipment at the PSAP, of the telephone number and location of the caller. ALI includes nonlisted and nonpublished numbers and addresses, and other information about the caller's precise location.
6. "Automatic number identification" or "ANI" means the automatic display, on equipment at the PSAP, of the caller's telephone number.
7. "Basic emergency service" means the aggregation and transportation of a 911 call directly to a point of interconnection with a governing body or PSAP, regardless of the technology used to provide the service. The aggregation of calls means the collection of 911 calls from one or more originating service providers or intermediary aggregation service providers for the purpose of selectively routing and transporting 911 calls directly to a point of interconnection with a governing body or PSAP. The offering or providing of ALI service or selective routing directly to a governing body or PSAP by any person is also a basic emergency service. Basic emergency service does not include:
   1. The portion of a 911 call provided by an originating service provider;
   2. The services provided by an intermediary aggregation service provider;
   3. The delivery of a 911 call from the originating service provider or an intermediary aggregation service provider to a point of interconnection with the BESP;
   4. The delivery of a 911 call from the point of interconnection between the BESP and a PSAP to the PSAP facility that receives and processes the 911 call; or
   5. The delivery of text-to-911 via interim methods.

8. "Basic emergency service provider" or "BESP" means any person certified by the commission to provide basic emergency service.
9. "Commission" or "public utilities commission" means the public utilities commission of the state of Colorado, created in section 40-2-101.
10. "Demarcation point" means the physical point where the responsibility of a portion of a network changes from one party to another.
11. "Emergency notification service" means an informational service that, upon activation by a public agency, rapidly notifies all telephone customers within a specified geographic area of hazardous conditions or emergent events that threaten their lives or property, including, without limitation, floods, fires, and hazardous materials incidents.
12. "Emergency service provider" means a primary provider of emergency fire fighting, law enforcement, ambulance, emergency medical, or other emergency services.
13. "Emergency telephone charge" means a charge imposed under section 29-11-102 to pay for the expenses authorized in section 29-11-104.
14. "Emergency telephone service" means the receipt and processing of 911 calls by the PSAP for the purpose of providing responses from emergency service providers.
15. "Equipment supplier" means any person providing telephone or other equipment necessary for an emergency telephone service to any public agency or governing body in the state, through lease or sale.
16. "Governing body" means the organization responsible for establishing, collecting, and disbursing the emergency telephone charge in a specific geographic area pursuant to sections 29-11-102, 29-11-103, and 29-11-104.
17. "Governing body's jurisdiction" means, unless modified by the agreement of governing bodies, the geographic area within the governing body's municipal, county, or other border used for determining the address of a service user for purposes of the emergency telephone charge under this part 1. A governing body's jurisdiction may differ from an emergency telephone service area which may be used for call routing and emergency response.
18. "MLTS operator" means the person that operates an MLTS from which an end-user may place a 911 call through the public switched network.
19. "Multi-line telephone system" or "MLTS" means a system composed of common control units, telephones, and control hardware and software providing local telephone service to multiple customers in businesses, apartments, townhouses, condominiums, schools, dormitories, hotels, motels, resorts, extended care facilities, or similar entities, facilities, or structures. "Multi-line telephone system" includes:
    1. Network and premises-based systems such as centrex, PBX, and hybrid-key telephone systems; and
    2. Systems owned or leased by governmental agencies, nonprofit entities, and for-profit businesses.

20. "Person" means any individual, firm, partnership, copartnership, joint venture, association, cooperative organization, corporation (municipal or private and whether organized for profit or not), governmental agency, state, county, political subdivision, state department, commission, board, or bureau, fraternal organization, nonprofit organization, estate, trust, business or common law trust, receiver, assignee for the benefit of creditors, trustee, or trustee in bankruptcy, or any other service user.
21. "Prepaid wireless telecommunications service" means wireless telecommunications access that allows the user to make 911 calls, is paid for in advance, and is sold in predetermined units or dollars, of which the number of units or dollars available to the caller declines with use in a known amount.
22. "Public agency" means any city, city and county, town, county, municipal corporation, special district, or public authority located in whole or in part within the state that provides or has the authority to provide fire fighting, law enforcement, ambulance, emergency medical, or other emergency services.
23. "Public safety answering point" or "PSAP" means a facility equipped and staffed to provide emergency telephone service.
24. "Service supplier" means a person providing 911 access connections to any service user in the state, either directly or by resale.
25. "Service user" means a person who is provided a 911 access connection in the state.
26. "State 911 fund" means a fund created by the public utilities commission for receipt of the state 911 surcharge and other funds as described in section 29-11-102.3.
27. "Telecommunications service" has the same meaning as set forth in section 40-15-102 (29).
28. "Wireless automatic location identification" or "wireless ALI" means the automatic display, on equipment at the PSAP, of the location of a wireless service user initiating a 911 call.
29. "Wireless automatic number identification" or "wireless ANI" means the automatic display on equipment at the PSAP of the mobile identification number of a wireless service user initiating a 911 call.
30. "Wireless carrier" means a cellular licensee, a personal communications service licensee, and certain specialized mobile radio service providers designated as covered carriers by the federal communications commission in 47 CFR 20.18 and any successor to such regulation.

Source: L. 81: Entire article added, p. 1415, § 1, effective May 26. L. 85: (1) amended and (2.5) added, p. 1052, § 1, effective April 17. L. 97: (1), (2), (7), (8), and (9) amended and (1.3), (1.7), (6.5), (6.7), and (10) to (14) added, p. 572, § 2, effective April 30. L. 2001: (1) amended and (1.1), (1.2), (4.5), and (4.6) added, p. 65, § 2, effective April 8. L. 2002: (1.5) added, p. 83, § 1, effective March 22. L. 2004: (1.6) added, p. 1879, § 1, effective July 1; (13) and (14) amended, p. 1202, § 70, effective August 4. L. 2008: (3), (7), and (8) amended and (4.3) added, p. 683, § 1, effective August 5. L. 2010: (5.5) added, (SB 10-120), ch. 371, p. 1739, § 1, effective January 1, 2011. L. 2020: Entire section R&RE, (HB 20-1293), ch. 267, p. 1281, § 2, effective July 10.